Platform: 

Windows Vista Pro

Office 2007

When I click on the Open from Office Live, then on Documents, Word stops responding for 30 - 60 seconds. Then I get a File Open dialog pointing to my local Documents folder on my computer. Shouldn't I see a list of the documents on my workspace?

 When I create a new document in Word and click on Save to Office Live, then click on Documents, Word stops responding for a while then I get a File Save dialog pointing to my local Documents folder on my computer. Shouldn't it be saving to my workspace?

I know... I really don't undertand the way that we should save the document...

Windows Vista Enterprise

Office 2007 Professional

 I am also having the same problem with Excel.  At one point I found something under Networks, but was unable to access it.  Cannot Save or Open to Office Live Beta....love the idea though.

Window XP Home SP2

Office 2007

 I encountered the same problem. Neither Word nor Excel works.

It seems this feature is not finished yet.

Same thing with a slight variation.  Files saved online appear nicely "online".  They are not accessible through Word 2007.  They simply don't appear.  On the other hand, files saved to Workplace from Word 2007 appear online, but when Word 2007 is closed and opened again they're gone from Word.

I guess this add-on is going to need a few months to get the bugs worked out.  I'll try again later. 

Thanks for the feedback.

Can you the update from http://www.microsoft.com/downloads/details.aspx?FamilyId=F8BC14E7-84CD-41B6-AA3A-5FE8985C78FB&displaylang=en and try again? Please post back if you still see the issue.

 Sorry to hear that you are having trouble with the Office Live Add-in. Here are a few things to try to resolve the issues:

1) Vista users: Please install this update to improve the performance of OLW on Vista. You are prompted to install this udpate when you click "Edit" to edit an Office document so you can click "Already installed" if you get prompted after you install these bits

.http://www.microsoft.com/downloads/details.aspx?FamilyId=F8BC14E7-84CD-41B6-AA3A-5FE8985C78FB&displaylang=en

2) Clear your credentials: We are aware of a few issues with users being logged into Windows with a different Live ID than the one associated with your Office Live Workspace. To resolve this issue, you need to clear your credentials using these steps.

a) Click on Start->Control Panel->User Accounts->Manage User Accounts->Manage Passwords.

b) Find all the credentials marked with (.NET Passport) at the end and delete them.

c) Click OK

3) Click on Open from Office Live-> Sign in

4) Enter your Office Live WOrkspace Live ID and password (you may get prompted twice)

5) Now go back to Open from Office Live->Documents. You should be able to see the Documents Workspace in the File window showing your current documents.

Please let us know if this works for you. We are working on automating this process and fixing the issues that cause this behavior so this should be a temporary thing. I hope you will be able to use the Add-in successfully.

Thanks,

Kavitha

 Thanks Vani.....

Sorry though.  Seems my system doesn't care for the update.  Tried installing straight up, and in safe-mode.

EventType : clr20r3     P1 : olupdate.exe     P2 : 1.0.0.0     P3 : 474e12f8
P4 : system     P5 : 2.0.0.0     P6 : 461ef191     P7 : 3916     P8 : 288    
P9 : system.componentmodel.win32     

Sorry that didn't work koyotee! We will need more information to investigate what's going on. Can you contact us through Support?

Vani 

I located and ran the program olconnector.msi in the repair mode and seem to have full functionality to Live Workspaces as I understand it.

Thanks for the walk thru........... 

Like several others, I'm having trouble saving to the online workspace. I've installed the Vista Update, and the add-in.

 Whenever I try to sign in, Excel tries to open a local file.

Help!!

Thanks for contacting us. Based on your description, it sounds like the Vista update was not correctly installed. You should have received a restart prompt once the update was done installing.  Can you confirm that you re-started your machine after installing the update?

Pretty much the same problem here.

Vista Business / Office 2007.

Just sort of hangs when trying to access.  No documents appear in the window.  I have noticed, however, that when you save something if you go into the workspace after via the browser the file is there. So it does get them up there its just slow making the connection and cannot see the documents. 

 Dear Kavitha

Having got the same problem I followed your instructions and deleted the .NET Passport entries.  However, when I tried to sign in, the Word Add In still did not log me in to the Workspace.  Support have been useless about this.  All they have said is that my account is fine and they can I access it (I gave them permission and then reset the password).  They suggest a new user account!  Give me a break!

I went back to Password Management afterwards.  Guess what!  The .NET Passport entries are back again.

BTW, yesterday my first attempt got me past the log in stage and the workspaces were listed but selecting them merely opened "Documents" on my local disk, (as described here by others).  It was after I uninstalled and reinstalled the add in AND the update patch to Office that I regressed to not even being able to log on through the Office add-in.  Everything is fine in that regard through the browser.
 

The update installed without error. I then rebooted the system.

Still doesn't work.