Tough one? You've got a bunch of users that would (I'm guessing) love to have this feature work as advertised. The only suggestions we've gotten are "load the updates",etc. When we say that it doesn't work, there's a deafening silence.

Even if we HAD clean machines, it wouldn't really mean much if we got the feature working. A "clean machine" (whatever that is) isn't a realistic testing platform. Part of a beta test is having users use the program in as realistic a manner as possible. Just ask Firefox and other MSFT competitors.

It's obvious that there's a lot of us having problems. Don't expect many votes from us on the "Webware  100" awards.

 Dear Mr. Live Office,

This open-save problem  in the Office under Vista Home is existing, with or withouot SP1, directly connected to the internet or through a router, in the morning or evening.Give detailed definition of "clean machine".

Thanks

ckm1956,

    I don't think I will get around to voting on Office Live for the Webware 100 awards.  Won't have time, still looking for a CLEAN Machine.

  Something is going wrong here, during a beta test shouldn't there be a lot more questions going on about the problem from the developer?  Like why isn't this software working?  Or input to the beta testers that the problem is being worked on?

Think the developer just gave up?

Keeter

The whole point of using an Office Live Workspace for me would be if

a, I could open, edit, and resave documents (any documents from the Office 2007 suite, including Excell, One Note and PowerPoint) without the need to download to local machine and then upload again. That would be excellent - but at present fails every time I try. 

b, I could synchronise my online version with a local version on my primary machine using something similar to the way Groove works with MOSS (I have posted on the other thread about this, but no progress there either)

If I cannot open, edit and resave, which currently I have not been able to despite having installed the office add in on all the machines I currently use (4 different machines, two on Vista and two on XP) then Office Live Workspace offers me nothing over and above SkyDrive so far as I can see.

Sure there are links, activity panes, previews and other rich features - but thats all gloss if the basic operation does not work

All this mention about clean machines, clearing credentials, changing settings, applying updates  is nonsense. The whole point of an online resource is the ability to access it from anywhere, on any machine, as I can files on SkyDrive.  I am lucky that the 4 machines I regularly use allow me some control, but what about using machines in Libraries, Internet Cafes, hotels or companies I visit - is it realistic to expect to ask to see their IT support guys and get them to clean and upgrade their machines so I can edit a presentation I`m about to give? Get real.

Please let me know when this is fixed and works as expected  - at present keeping an 8GB usb drive (backed up of course) in my case seems more effective which is a shame.

Best wishes

CC

 It worked for me when I enabled the Webclient service in Computer Management. Using Vista Home Premium and Office 2007 Enterprise.

Dumboi,

  Checked and found Web Client serivce is running on this machine.  Still cannot get or save the the files.

Thanks,

Keeter.

Thanks, Dumboi!!! I enabled WebClient and it worked for me in both Excel & Word.

 If the MSFT people had really tried to get us to troubleshoot (isin't that the purpose of a beta?), then this should've been one of the first things checked.

Vista Ultimate, SP1

Office 2007

 Please, give detailed information how to set "webclient".

Thanks

keeter:

Dumboi,

  Checked and found Web Client serivce is running on this machine.  Still cannot get or save the the files.

 

Thanks,

Keeter.

 Have you tried installing the specific update for Vista?

http://www.microsoft.com/downloads/details.aspx?FamilyId=F8BC14E7-84CD-41B6-AA3A-5FE8985C78FB&displaylang=en

dambha:

 Please, give detailed information how to set "webclient".

Thanks

Assuming you are using Vista, right-click on "My Computer", select "Manage". Then expand "Services and Applications" on the left column, select "Services". On the middle column, scroll down till you find "Webclient". Double-click on it, make sure it is set to "Automatic" and click "Start" if it's not started already.

Note that Webclient should start automatically in a default Vista installation (according to http://www.blackviper.com/WinVista/Services/WebClient.htm). I'm not sure what else would help besides installing the Vista specific update if it still doesn't work. Oh, if you have a firewall running, do allow Microsoft Word to access the Internet.

Dambha,

To check to see if WebClient is running or set it to run, please do the following steps:

Control Panel->Administrative Tools->Services - The scroll down and look for WebClient - Check to see if Status is Started, if not start it.

Thanks,

Keeter

 Make sure Microsoft Office has been fully updated. try following the link below...it will link to the related Microsoft update page.  I hope this helps.

http://uksbsguy.com/blogs/doverton/archive/2008/03/06/office-live-workspace-update-for-windows-vista-to-enable-quot-open-from-quot-and-quot-save-to-quot-menu-items-in-office-word-excel-and-powerpoint.aspx

On those patchs - Been there done that --- Everybody's about wore a hole doing those patchs..

Thanks for trying to cover up the problem with another patch, but the patch still left it all hangout and exposted, errrr...

Thanks,

Keeter

Kavitha,

 The update blew UP! 

Attached is the insall log, nasty, nasty!

Thanks Keeter!!!

The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [ProcessorArchitecture] = Intel {string}
Property: [VersionNT] = 6.0.1 {version}
Running checks for package 'Office 2007 update (KB 941637)', phase BuildList
Reading value 'mso.dll' of registry key 'HKLM\SOFTWARE\Microsoft\Office\12.0\Common\FilesPaths'
Read string value 'H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
Setting value 'H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}' for property 'Office2007Installed'
Reading value 'mso.dll' of registry key 'HKLM\SOFTWARE\Microsoft\Office\12.0\Common\FilesPaths'
Read string value 'H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
Running check with folder 'H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\' and file 'MSO.DLL'
Attempting to find file 'H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
File version is '12.0.6213.1000'
Setting value '12.0.6213.1000 {version}' for property 'MsoDllFileVersion'
The following properties have been set for package 'Office 2007 update (KB 941637)':
Property: [MsoDllFileVersion] = 12.0.6213.1000 {version}
Property: [Office2007Installed] = H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}
Running checks for command 'OfficeKB941637\office-kb941637-fullfile-x86-glb.exe'
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '6.0.0': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionNT' and value '7.0.0': false
Result of running operator 'ValueNotExists' on property 'Office2007Installed': false
Result of running operator 'VersionEqualTo' on property 'MsoDllFileVersion' and value '12.0.6049.5000': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'MsoDllFileVersion' and value '12.0.6300.1000': false
Result of checks for command 'OfficeKB941637\office-kb941637-fullfile-x86-glb.exe' is 'Install'
'Office 2007 update (KB 941637)' RunCheck result: Install Needed
Running checks for package 'Windows Vista update (KB 933860)', phase BuildList
Reading value 'mso.dll' of registry key 'HKLM\SOFTWARE\Microsoft\Office\12.0\Common\FilesPaths'
Read string value 'H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
Setting value 'H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}' for property 'Office2007Installed'
Running external check with command 'H:\Users\keeter\AppData\Local\Temp\VSD3DCD.tmp\VistaKB933860\HotFixCheck.exe' and parameters 'KB933860 NPC'
Process exited with code 0
Setting value '0 {int}' for property 'HotFixInstalled'
The following properties have been set for package 'Windows Vista update (KB 933860)':
Property: [HotFixInstalled] = 0 {int}
Property: [Office2007Installed] = H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}
Running checks for command 'VistaKB933860\Windows6.0-KB933860-x86.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': false
Result of running operator 'VersionNotEqualTo' on property 'VersionNT' and value '6.0.0': true
Result of checks for command 'VistaKB933860\Windows6.0-KB933860-x86.msu' is 'Bypass'
Running checks for command 'VistaKB933860\Windows6.0-KB933860-x64.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': true
Result of checks for command 'VistaKB933860\Windows6.0-KB933860-x64.msu' is 'Bypass'
'Windows Vista update (KB 933860)' RunCheck result: No Install Needed
Running checks for package 'Windows Vista update (KB 945145)', phase BuildList
Reading value 'mso.dll' of registry key 'HKLM\SOFTWARE\Microsoft\Office\12.0\Common\FilesPaths'
Read string value 'H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
Setting value 'H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}' for property 'Office2007Installed'
Running external check with command 'H:\Users\keeter\AppData\Local\Temp\VSD3DCD.tmp\VistaKB945145\HotFixCheck.exe' and parameters 'KB945145'
Process exited with code 0
Setting value '0 {int}' for property 'HotFixInstalled'
The following properties have been set for package 'Windows Vista update (KB 945145)':
Property: [HotFixInstalled] = 0 {int}
Property: [Office2007Installed] = H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}
Running checks for command 'VistaKB945145\Windows6.0-KB945145-x86.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': false
Result of running operator 'VersionNotEqualTo' on property 'VersionNT' and value '6.0.0': true
Result of checks for command 'VistaKB945145\Windows6.0-KB945145-x86.msu' is 'Bypass'
Running checks for command 'VistaKB945145\Windows6.0-KB945145-x64.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': true
Result of checks for command 'VistaKB945145\Windows6.0-KB945145-x64.msu' is 'Bypass'
'Windows Vista update (KB 945145)' RunCheck result: No Install Needed
Running checks for package 'Windows Vista update (KB 945435)', phase BuildList
Reading value 'mso.dll' of registry key 'HKLM\SOFTWARE\Microsoft\Office\12.0\Common\FilesPaths'
Read string value 'H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
Setting value 'H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}' for property 'Office2007Installed'
Running external check with command 'H:\Users\keeter\AppData\Local\Temp\VSD3DCD.tmp\VistaKB945435\HotFixCheck.exe' and parameters 'KB945435'
Process exited with code 0
Setting value '0 {int}' for property 'HotFixInstalled'
The following properties have been set for package 'Windows Vista update (KB 945435)':
Property: [HotFixInstalled] = 0 {int}
Property: [Office2007Installed] = H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}
Running checks for command 'VistaKB945435\Windows6.0-KB945435-x86.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': false
Result of running operator 'VersionNotEqualTo' on property 'VersionNT' and value '6.0.0': true
Result of checks for command 'VistaKB945435\Windows6.0-KB945435-x86.msu' is 'Bypass'
Running checks for command 'VistaKB945435\Windows6.0-KB945435-x64.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': true
Result of checks for command 'VistaKB945435\Windows6.0-KB945435-x64.msu' is 'Bypass'
'Windows Vista update (KB 945435)' RunCheck result: No Install Needed
Running checks for package 'Windows Vista update (KB 947864)', phase BuildList
Running external check with command 'H:\Users\keeter\AppData\Local\Temp\VSD3DCD.tmp\VistaKB947864\HotFixCheck.exe' and parameters 'KB947864'
Process exited with code 0
Setting value '0 {int}' for property 'HotFixInstalled'
The following properties have been set for package 'Windows Vista update (KB 947864)':
Property: [HotFixInstalled] = 0 {int}
Running checks for command 'VistaKB947864\Windows6.0-KB947864-x86.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': false
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '6.0.0': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionNT' and value '7.0.0': false
Result of running operator 'ValueEqualTo' on property 'HotFixInstalled' and value '0': true
Result of checks for command 'VistaKB947864\Windows6.0-KB947864-x86.msu' is 'Bypass'
Running checks for command 'VistaKB947864\Windows6.0-KB947864-x64.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': true
Result of checks for command 'VistaKB947864\Windows6.0-KB947864-x64.msu' is 'Bypass'
'Windows Vista update (KB 947864)' RunCheck result: No Install Needed
Running checks for package 'Windows Vista update (KB 948531)', phase BuildList
Reading value 'mso.dll' of registry key 'HKLM\SOFTWARE\Microsoft\Office\12.0\Common\FilesPaths'
Read string value 'H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
Setting value 'H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}' for property 'Office2007Installed'
Running external check with command 'H:\Users\keeter\AppData\Local\Temp\VSD3DCD.tmp\VistaKB948531\HotFixCheck.exe' and parameters 'KB948531'
Process exited with code 1
Setting value '1 {int}' for property 'HotFixInstalled'
The following properties have been set for package 'Windows Vista update (KB 948531)':
Property: [HotFixInstalled] = 1 {int}
Property: [Office2007Installed] = H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}
Running checks for command 'VistaKB948531\Windows6.0-KB948531-x86.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': false
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '6.0.0': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionNT' and value '7.0.0': false
Result of running operator 'ValueNotExists' on property 'Office2007Installed': false
Result of running operator 'ValueEqualTo' on property 'HotFixInstalled' and value '0': false
Result of checks for command 'VistaKB948531\Windows6.0-KB948531-x86.msu' is 'Install'
Running checks for command 'VistaKB948531\Windows6.0-KB948531-x64.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': true
Result of checks for command 'VistaKB948531\Windows6.0-KB948531-x64.msu' is 'Bypass'
'Windows Vista update (KB 948531)' RunCheck result: Install Needed
Running checks for package 'Windows Live Sign-in Assistant', phase BuildList
Reading default value of registry key 'HKCR\CLSID\{9030D464-4C02-4ABF-8ECC-5164760863C6}\InprocServer32'
Read string value 'H:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll'
Running check with folder 'H:\Program Files\Common Files\Microsoft Shared\Windows Live\' and file 'WindowsLiveLogin.dll'
Attempting to find file 'H:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll'
File version is '4.200.520.1'
Setting value '4.200.520.1 {version}' for property 'WindowsLiveLoginDllFileVersion'
The following properties have been set for package 'Windows Live Sign-in Assistant':
Property: [WindowsLiveLoginDllFileVersion] = 4.200.520.1 {version}
Running checks for command 'WindowsLiveSign-inAssistantforOLW\wllogin.msi'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'WindowsLiveLoginDllFileVersion' and value '5.0.744.4': false
Result of checks for command 'WindowsLiveSign-inAssistantforOLW\wllogin.msi' is 'Install'
'Windows Live Sign-in Assistant' RunCheck result: Install Needed
Installation of components 'Office 2007 update (KB 941637), Windows Vista update (KB 948531), Windows Live Sign-in Assistant' was accepted.
Copying files to temporary directory "H:\Users\keeter\AppData\Local\Temp\VSD3DCD.tmp\"
Downloading files to "H:\Users\keeter\AppData\Local\Temp\VSD3DCD.tmp\"
(6/6/08 14:33:09) Downloading 'OfficeKB941637\office-kb941637-fullfile-x86-glb.exe' from 'http://download.microsoft.com/download/c/5/b/c5bfc112-b428-496c-a816-4ac79cfef0ec/OfficeKB941637/office-kb941637-fullfile-x86-glb.exe' to 'H:\Users\keeter\AppData\Local\Temp\VSD3DCD.tmp\'
Download completed at 6/6/08 14:33:24
Verifying file integrity of H:\Users\keeter\AppData\Local\Temp\VSD3DCD.tmp\OfficeKB941637\office-kb941637-fullfile-x86-glb.exe
WinVerifyTrust returned 0
File trusted
(6/6/08 14:33:24) Downloading 'VistaKB948531\Windows6.0-KB948531-x86.msu' from 'http://download.microsoft.com/download/c/5/b/c5bfc112-b428-496c-a816-4ac79cfef0ec/VistaKB948531/Windows6.0-KB948531-x86.msu' to 'H:\Users\keeter\AppData\Local\Temp\VSD3DCD.tmp\'
Download completed at 6/6/08 14:33:25
Verifying file integrity of H:\Users\keeter\AppData\Local\Temp\VSD3DCD.tmp\VistaKB948531\Windows6.0-KB948531-x86.msu
WinVerifyTrust returned 0
File trusted
(6/6/08 14:33:25) Downloading 'WindowsLiveSign-inAssistantforOLW\wllogin.msi' from 'http://download.microsoft.com/download/c/5/b/c5bfc112-b428-496c-a816-4ac79cfef0ec/WindowsLiveSign-inAssistantforOLW/wllogin.msi' to 'H:\Users\keeter\AppData\Local\Temp\VSD3DCD.tmp\'
Download completed at 6/6/08 14:33:27
Verifying file integrity of H:\Users\keeter\AppData\Local\Temp\VSD3DCD.tmp\WindowsLiveSign-inAssistantforOLW\wllogin.msi
WinVerifyTrust returned 0
File trusted
Running checks for package 'Office 2007 update (KB 941637)', phase BeforePackage
Reading value 'mso.dll' of registry key 'HKLM\SOFTWARE\Microsoft\Office\12.0\Common\FilesPaths'
Read string value 'H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
Setting value 'H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}' for property 'Office2007Installed'
Reading value 'mso.dll' of registry key 'HKLM\SOFTWARE\Microsoft\Office\12.0\Common\FilesPaths'
Read string value 'H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
Running check with folder 'H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\' and file 'MSO.DLL'
Attempting to find file 'H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
File version is '12.0.6213.1000'
Setting value '12.0.6213.1000 {version}' for property 'MsoDllFileVersion'
The following properties have been set for package 'Office 2007 update (KB 941637)':
Property: [MsoDllFileVersion] = 12.0.6213.1000 {version}
Property: [Office2007Installed] = H:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}
Running checks for command 'OfficeKB941637\office-kb941637-fullfile-x86-glb.exe'
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '6.0.0': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionNT' and value '7.0.0': false
Result of running operator 'ValueNotExists' on property 'Office2007Installed': false
Result of running operator 'VersionEqualTo' on property 'MsoDllFileVersion' and value '12.0.6049.5000': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'MsoDllFileVersion' and value '12.0.6300.1000': false
Result of checks for command 'OfficeKB941637\office-kb941637-fullfile-x86-glb.exe' is 'Install'
'Office 2007 update (KB 941637)' RunCheck result: Install Needed
Verifying file integrity of H:\Users\keeter\AppData\Local\Temp\VSD3DCD.tmp\OfficeKB941637\office-kb941637-fullfile-x86-glb.exe
WinVerifyTrust returned 0
File trusted
Installing using command 'H:\Users\keeter\AppData\Local\Temp\VSD3DCD.tmp\OfficeKB941637\office-kb941637-fullfile-x86-glb.exe' and parameters '/quiet /norestart'
Process exited with code 17031
Status of package 'Office 2007 update (KB 941637)' after install is 'InstallFailed'
Status of package 'Windows Vista update (KB 948531)' after install is 'InstallNeeded'
Status of package 'Windows Live Sign-in Assistant' after install is 'InstallNeeded'

Keeter,

From the 4 last line on this log, its apparent that the Office 2007 update failed with an invalid baseline code. Two things to try:

1) Unininstall the Visual Studio 2008 Web Authoring component and try the install. We are working on a more permanant fix here.

2) Check the version of Office 2007 you have installed is either RTM or SP1.

This same issue has been discussed on this thread here in much more detail:

https://officeliveworkspacecommunity.com/forums/t/926.aspx

Again, thanks for giving us a try and being patient!

Kavitha