Greetings,

I am seeking any advice regarding an installation failure.  I signed in with Office Live Workspace and received the instructions to install a program to integrate with Office. I went ahead to install it and was unable to. I received the following error message:

 "Installation of components 'Windows Vista 更新プログラム (KB 948531), Windows Live サインイン アシスタント' was accepted.
Copying files to temporary directory "C:\Users\sukeken\AppData\Local\Temp\VSD2C0F.tmp\"
Downloading files to "C:\Users\sukeken\AppData\Local\Temp\VSD2C0F.tmp\"
(2008/08/23 22:50:40) Downloading 'VistaKB948531\Windows6.0-KB948531-x64.msu' from 'http://download.microsoft.com/download/8/1/D/81D2BDD9-37C5-49E3-B6CD-267B2B5F17DC/VistaKB948531/Windows6.0-KB948531-x64.msu' to 'C:\Users\sukeken\AppData\Local\Temp\VSD2C0F.tmp\'
Download completed at 2008/08/23 22:50:40
Verifying file integrity of C:\Users\sukeken\AppData\Local\Temp\VSD2C0F.tmp\VistaKB948531\Windows6.0-KB948531-x64.msu
WinVerifyTrust returned 0
File trusted
(2008/08/23 22:50:41) Downloading 'WindowsLiveSign-inAssistantforOLW\wllogin.msi' from 'http://download.microsoft.com/download/8/1/D/81D2BDD9-37C5-49E3-B6CD-267B2B5F17DC/WindowsLiveSign-inAssistantforOLW/wllogin.msi' to 'C:\Users\sukeken\AppData\Local\Temp\VSD2C0F.tmp\'
Download completed at 2008/08/23 22:50:41
Verifying file integrity of C:\Users\sukeken\AppData\Local\Temp\VSD2C0F.tmp\WindowsLiveSign-inAssistantforOLW\wllogin.msi
WinVerifyTrust returned 0
File trusted
Running checks for package 'Windows Vista 更新プログラム (KB 948531)', phase BeforePackage
Reading value 'mso.dll' of registry key 'HKLM\SOFTWARE\Microsoft\Office\12.0\Common\FilesPaths'
Read string value 'C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
Setting value 'C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}' for property 'Office2007Installed'
Running external check with command 'C:\Users\sukeken\AppData\Local\Temp\VSD2C0F.tmp\VistaKB948531\HotFixCheck.exe' and parameters 'KB948531'
Process exited with code 1
Setting value '1 {int}' for property 'HotFixInstalled'
The following properties have been set for package 'Windows Vista 更新プログラム (KB 948531)':
Property: [HotFixInstalled] = 1 {int}
Property: [Office2007Installed] = C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}
Running checks for command 'VistaKB948531\Windows6.0-KB948531-x64.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': false
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '6.0.0': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionNT' and value '7.0.0': false
Result of running operator 'ValueNotExists' on property 'Office2007Installed': false
Result of running operator 'ValueEqualTo' on property 'HotFixInstalled' and value '0': false
Result of checks for command 'VistaKB948531\Windows6.0-KB948531-x64.msu' is 'Install'
'Windows Vista 更新プログラム (KB 948531)' RunCheck result: Install Needed
Verifying file integrity of C:\Users\sukeken\AppData\Local\Temp\VSD2C0F.tmp\VistaKB948531\Windows6.0-KB948531-x64.msu
WinVerifyTrust returned 0
File trusted
Installing using command 'C:\Users\sukeken\AppData\Local\Temp\VSD2C0F.tmp\VistaKB948531\Windows6.0-KB948531-x64.msu' and parameters '/quiet /norestart'
Process exited with code 1060
Status of package 'Windows Vista 更新プログラム (KB 948531)' after install is 'InstallFailed'
Status of package 'Windows Live サインイン アシスタント' after install is 'InstallNeeded'

 Hi, OLJiro

Welcome to the community! This has been a common problem and a simple search here will yield a lot of results. One thread worth looking at is:

Office Live Update 1.1 won't install

Not sure if you were using Live Update 1.1 but now Live Update 1.2 is available and has sorted the issue for many.

 Office Live Update 1.2 for Microsoft Office Live Workspace beta  (released 8/12/2008) 

If no one in the community can offer a timely solution and you continue to have problems try contacting support at:

https://support.officelive.live.com/ 

Hope it is sorted soon.

Shewuk

Thank you for your reply. Sorry I did not clarify but I actually was using the Update 1.2.

I guess the next step is contacting support.

OLJiro

Shewuk

Thank you again. I tried to contact support--I am guessing that the error code is 1060?--however I was unable to locate any information on that. Does Vista64bit have anything to do with this problem???

OLJiro

For reference, in case it's not clear from the logs: This occurred on a Japanese system running Windows Vista Ultimate in 64-bit SP 1.
 

The MS Office is version 2007, also SP1.

We are still seeking further information about this issue. 

 
Any other suggestions?