It's a beta. And it's free. So I don't expect indepth support.

However, the fact remains that there is a Support page http://workspace.officelive.com/Support/ which includes the option to contact the Support Team.

I sent an e-mail with my support query, and got back a polite response from the US Support team summarising my query... but telling me that support is only offered for the English Market at this time (and to please use this forum... and I shall). But I find this confusing as I am in Australia (which is just as 'English' as the US).

And on what basis did the Support rep determine my location? IP Address?

So what's the deal? Who gets support and who doesn't?

I’m sorry that as of yet it seems no one has responded to your question (unless they have but not here).  Personally, I feel you have a fair comment and question, but I leave that to Microsoft to answer. Yet, concerning any problems you are having and initially wrote to Microsoft about, I would be glad to help if I can. I am very familiar with workspaces and use them on a daily basis.  Furthermore, if you have a Microsoft Office Live Small Business account you may be able to talk to tech support at 1-866-591-5483 (search the web as to how to call 800 numbers from outside the US or I am not sure if Skype could be used for this).  They are extremely helpful and very professional; at least in my experienceJ.Or maybe try writing to one of the Microsoft Blog contributors directly.  Let me know if I can help in anyway.

Brain K. Woytovich (Treebreeze)

 Hi, Treebreeze.

To the level of my knowledge, OLW only offers email support and thus that telephone number would not be of any use in this instance.

SolutionZ - So sorry you are having a problem. I will forward your query to see if we can get an answer for you.

Well, whatever the case thank you for following up Shewuk. Now that is the community really at work! My only reason for leaving a comment was that I do not want to have anyone feel like they don’t have the support they need and never should there be no response to a comment someone leaves. There is always at least one of us that can help and no one should ever be left in the lurch.  Thanks again Shewuk, let’s make sure SolutionZ from Australia has the support he needs.

BKW

PS Shewuk, are you a moderator or just a kind citizen in the community?

 Thanks for the thanks, Treebreeze!  I'm just a humble moderator.  The brains on here are the regular members who contribute, like yourself.......that is where the thanks should go :)