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Dual Accounts

Last post 08-10-2008 3:13 PM by Suddenly. 8 replies.
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07-01-2008 1:02 PM

Dual Accounts

I have both Small Business and Workspace under same Live account.  However, I always get logged into Workspace even though I want to go to Small Business.  What can I do to access SB?

  • Post Points: 35
07-01-2008 2:46 PM In reply to
  • ChrisA
  • Joined on 03-21-2008
  • Posts 69
  • Points 1,005

Re: Dual Accounts

When you log into either Workspace or Small Business, you should have a link to the other services you're signed up for at the bottom of the left hand Nav. For example, if you sign in to your Workspace account, in the bottom of the left nav should be a link for "Small Business", and vice versa.

Chris

  • Post Points: 20
07-01-2008 5:30 PM In reply to

Re: Dual Accounts

My left navs shows no such options.  I see "My Workspaces,"  "Shared With Me," and "Deleted Items," nothing else on the left nav.

 

  • Post Points: 20
07-02-2008 12:43 PM In reply to
  • ChrisA
  • Joined on 03-21-2008
  • Posts 69
  • Points 1,005

Re: Dual Accounts

The only explanation would be that you do not have a Small Business account. Office Live Small Business requires their own sign up process - signing up for OLW doesn't get you OLSB. If you go to http://smallbusiness.officelive.com/ and click Sign in, do you get your Small Business account?

  • Post Points: 20
07-02-2008 1:41 PM In reply to

Re: Dual Accounts

That is where I'm confused; I started creating a Website from what I thought was Office Live Small Business, since the lower right corner of the website displays a link "Powered by Microsoft Office Live Small Business," but when I click it takes me to the link you provided above, and when I sign in I just get directed to my workspaces and I cannot find the a way to navigate back to the website managment console site. 

  • Post Points: 20
07-02-2008 4:34 PM In reply to
  • ChrisA
  • Joined on 03-21-2008
  • Posts 69
  • Points 1,005

Re: Dual Accounts

Do you have multiple LiveID's that you may have signed up for SB with one and workspace with the other?

  • Post Points: 20
07-02-2008 4:56 PM In reply to

Re: Dual Accounts

No, I just have one live ID.  The confusion all started after I signed up for the workspace site, once that happened I was no longer able to access the site that manages the websites.

  • Post Points: 20
07-07-2008 2:19 PM In reply to
  • ChrisA
  • Joined on 03-21-2008
  • Posts 69
  • Points 1,005

Re: Dual Accounts

I recommend logging in and clicking 'support' in the bottom of the window and sending our support teams a request to check on your subscriptions to make sure you do in fact have both and then triage the UI not allowing you to login to your SB account.

  • Post Points: 5
08-10-2008 3:13 PM In reply to
  • Suddenly
  • Joined on 08-10-2008
  • Posts 2
  • Points 25

Re: Dual Accounts

I'm having the same excate problem.  I emailed support hoping they can help me.  I wanted to revise my SB website after having Workspace now, and I can't seem to get to my SB account.   Hopefully this will be resolved soon.

  • Post Points: 5
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