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Office Live Update 1.1 won't install

Last post 08-24-2008 12:53 AM by Joel A. 9 replies.
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06-13-2008 10:01 PM
  • Joel A
  • Joined on 06-13-2008
  • Posts 3
  • Points 75

Office Live Update 1.1 won't install

Hi,

 

I was trying to install the Office Live Update v1.1 today, but the install failed. It stopped when installing Vista Update (KB 950759). I suspect that the cause of this is the fact that I have IE 8 beta 1 installed.

Is there anything that can be done to work around this?

Here is the output of install.log:

The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [ProcessorArchitecture] = Intel {string}
Property: [VersionNT] = 6.0.1 {version}
Running checks for package 'Office 2007 update (KB 941637)', phase BuildList
Reading value 'mso.dll' of registry key 'HKLM\SOFTWARE\Microsoft\Office\12.0\Common\FilesPaths'
Read string value 'C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
Setting value 'C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}' for property 'Office2007Installed'
Reading value 'mso.dll' of registry key 'HKLM\SOFTWARE\Microsoft\Office\12.0\Common\FilesPaths'
Read string value 'C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
Running check with folder 'C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\' and file 'MSO.DLL'
Attempting to find file 'C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
File version is '12.0.6300.5000'
Setting value '12.0.6300.5000 {version}' for property 'MsoDllFileVersion'
The following properties have been set for package 'Office 2007 update (KB 941637)':
Property: [MsoDllFileVersion] = 12.0.6300.5000 {version}
Property: [Office2007Installed] = C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}
Running checks for command 'OfficeKB941637\office-kb941637-fullfile-x86-glb.exe'
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '6.0.0': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionNT' and value '7.0.0': false
Result of running operator 'ValueNotExists' on property 'Office2007Installed': false
Result of running operator 'VersionEqualTo' on property 'MsoDllFileVersion' and value '12.0.6049.5000': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'MsoDllFileVersion' and value '12.0.6300.1000': true
Result of checks for command 'OfficeKB941637\office-kb941637-fullfile-x86-glb.exe' is 'Bypass'
'Office 2007 update (KB 941637)' RunCheck result: No Install Needed
Running checks for package 'Windows Vista update (KB 933860)', phase BuildList
Reading value 'mso.dll' of registry key 'HKLM\SOFTWARE\Microsoft\Office\12.0\Common\FilesPaths'
Read string value 'C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
Setting value 'C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}' for property 'Office2007Installed'
Running external check with command 'C:\Users\Joel\AppData\Local\Temp\VSDB1D7.tmp\VistaKB933860\HotFixCheck.exe' and parameters 'KB933860 NPC'
Process exited with code 1
Setting value '1 {int}' for property 'HotFixInstalled'
The following properties have been set for package 'Windows Vista update (KB 933860)':
Property: [HotFixInstalled] = 1 {int}
Property: [Office2007Installed] = C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}
Running checks for command 'VistaKB933860\Windows6.0-KB933860-x86.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': false
Result of running operator 'VersionNotEqualTo' on property 'VersionNT' and value '6.0.0': true
Result of checks for command 'VistaKB933860\Windows6.0-KB933860-x86.msu' is 'Bypass'
Running checks for command 'VistaKB933860\Windows6.0-KB933860-x64.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': true
Result of checks for command 'VistaKB933860\Windows6.0-KB933860-x64.msu' is 'Bypass'
'Windows Vista update (KB 933860)' RunCheck result: No Install Needed
Running checks for package 'Windows Vista update (KB 945145)', phase BuildList
Reading value 'mso.dll' of registry key 'HKLM\SOFTWARE\Microsoft\Office\12.0\Common\FilesPaths'
Read string value 'C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
Setting value 'C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}' for property 'Office2007Installed'
Running external check with command 'C:\Users\Joel\AppData\Local\Temp\VSDB1D7.tmp\VistaKB945145\HotFixCheck.exe' and parameters 'KB945145'
Process exited with code 1
Setting value '1 {int}' for property 'HotFixInstalled'
The following properties have been set for package 'Windows Vista update (KB 945145)':
Property: [HotFixInstalled] = 1 {int}
Property: [Office2007Installed] = C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}
Running checks for command 'VistaKB945145\Windows6.0-KB945145-x86.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': false
Result of running operator 'VersionNotEqualTo' on property 'VersionNT' and value '6.0.0': true
Result of checks for command 'VistaKB945145\Windows6.0-KB945145-x86.msu' is 'Bypass'
Running checks for command 'VistaKB945145\Windows6.0-KB945145-x64.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': true
Result of checks for command 'VistaKB945145\Windows6.0-KB945145-x64.msu' is 'Bypass'
'Windows Vista update (KB 945145)' RunCheck result: No Install Needed
Running checks for package 'Windows Vista update (KB 945435)', phase BuildList
Reading value 'mso.dll' of registry key 'HKLM\SOFTWARE\Microsoft\Office\12.0\Common\FilesPaths'
Read string value 'C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
Setting value 'C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}' for property 'Office2007Installed'
Running external check with command 'C:\Users\Joel\AppData\Local\Temp\VSDB1D7.tmp\VistaKB945435\HotFixCheck.exe' and parameters 'KB945435'
Process exited with code 1
Setting value '1 {int}' for property 'HotFixInstalled'
The following properties have been set for package 'Windows Vista update (KB 945435)':
Property: [HotFixInstalled] = 1 {int}
Property: [Office2007Installed] = C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}
Running checks for command 'VistaKB945435\Windows6.0-KB945435-x86.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': false
Result of running operator 'VersionNotEqualTo' on property 'VersionNT' and value '6.0.0': true
Result of checks for command 'VistaKB945435\Windows6.0-KB945435-x86.msu' is 'Bypass'
Running checks for command 'VistaKB945435\Windows6.0-KB945435-x64.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': true
Result of checks for command 'VistaKB945435\Windows6.0-KB945435-x64.msu' is 'Bypass'
'Windows Vista update (KB 945435)' RunCheck result: No Install Needed
Running checks for package 'Windows Vista update (KB 948531)', phase BuildList
Reading value 'mso.dll' of registry key 'HKLM\SOFTWARE\Microsoft\Office\12.0\Common\FilesPaths'
Read string value 'C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
Setting value 'C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}' for property 'Office2007Installed'
Running external check with command 'C:\Users\Joel\AppData\Local\Temp\VSDB1D7.tmp\VistaKB948531\HotFixCheck.exe' and parameters 'KB948531'
Process exited with code 0
Setting value '0 {int}' for property 'HotFixInstalled'
The following properties have been set for package 'Windows Vista update (KB 948531)':
Property: [HotFixInstalled] = 0 {int}
Property: [Office2007Installed] = C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}
Running checks for command 'VistaKB948531\Windows6.0-KB948531-x86.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': false
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '6.0.0': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionNT' and value '7.0.0': false
Result of running operator 'ValueNotExists' on property 'Office2007Installed': false
Result of running operator 'ValueEqualTo' on property 'HotFixInstalled' and value '0': true
Result of checks for command 'VistaKB948531\Windows6.0-KB948531-x86.msu' is 'Bypass'
Running checks for command 'VistaKB948531\Windows6.0-KB948531-x64.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': true
Result of checks for command 'VistaKB948531\Windows6.0-KB948531-x64.msu' is 'Bypass'
'Windows Vista update (KB 948531)' RunCheck result: No Install Needed
Running checks for package 'Windows Vista update (KB 950759)', phase BuildList
Running external check with command 'C:\Users\Joel\AppData\Local\Temp\VSDB1D7.tmp\VistaKB950759\HotFixCheck.exe' and parameters 'KB950759'
Process exited with code 1
Setting value '1 {int}' for property 'HotFixInstalled'
The following properties have been set for package 'Windows Vista update (KB 950759)':
Property: [HotFixInstalled] = 1 {int}
Running checks for command 'VistaKB950759\Windows6.0-KB950759-x86.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': false
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '6.0.0': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionNT' and value '7.0.0': false
Result of running operator 'ValueEqualTo' on property 'HotFixInstalled' and value '0': false
Result of checks for command 'VistaKB950759\Windows6.0-KB950759-x86.msu' is 'Install'
Running checks for command 'VistaKB950759\Windows6.0-KB950759-x64.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': true
Result of checks for command 'VistaKB950759\Windows6.0-KB950759-x64.msu' is 'Bypass'
'Windows Vista update (KB 950759)' RunCheck result: Install Needed
Running checks for package 'Windows Live Sign-in Assistant', phase BuildList
Reading default value of registry key 'HKCR\CLSID\{9030D464-4C02-4ABF-8ECC-5164760863C6}\InprocServer32'
Read string value 'C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll'
Running check with folder 'C:\Program Files\Common Files\Microsoft Shared\Windows Live\' and file 'WindowsLiveLogin.dll'
Attempting to find file 'C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll'
File version is '5.0.744.4'
Setting value '5.0.744.4 {version}' for property 'WindowsLiveLoginDllFileVersion'
The following properties have been set for package 'Windows Live Sign-in Assistant':
Property: [WindowsLiveLoginDllFileVersion] = 5.0.744.4 {version}
Running checks for command 'WindowsLiveSign-inAssistantforOLW\wllogin.msi'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'WindowsLiveLoginDllFileVersion' and value '5.0.744.4': true
Result of checks for command 'WindowsLiveSign-inAssistantforOLW\wllogin.msi' is 'Bypass'
'Windows Live Sign-in Assistant' RunCheck result: No Install Needed
Installation of components 'Windows Vista update (KB 950759)' was accepted.
Copying files to temporary directory "C:\Users\Joel\AppData\Local\Temp\VSDB1D7.tmp\"
Downloading files to "C:\Users\Joel\AppData\Local\Temp\VSDB1D7.tmp\"
(14/06/2008 11:46:28 AM) Downloading 'VistaKB950759\Windows6.0-KB950759-x86.msu' from 'http://go.microsoft.com/fwlink/?LinkID=120758' to 'C:\Users\Joel\AppData\Local\Temp\VSDB1D7.tmp\'
Download completed at 14/06/2008 11:46:32 AM
Verifying file integrity of C:\Users\Joel\AppData\Local\Temp\VSDB1D7.tmp\VistaKB950759\Windows6.0-KB950759-x86.msu
WinVerifyTrust returned 0
File trusted
Running checks for package 'Windows Vista update (KB 950759)', phase BeforePackage
Running external check with command 'C:\Users\Joel\AppData\Local\Temp\VSDB1D7.tmp\VistaKB950759\HotFixCheck.exe' and parameters 'KB950759'
Process exited with code 1
Setting value '1 {int}' for property 'HotFixInstalled'
The following properties have been set for package 'Windows Vista update (KB 950759)':
Property: [HotFixInstalled] = 1 {int}
Running checks for command 'VistaKB950759\Windows6.0-KB950759-x86.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': false
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '6.0.0': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionNT' and value '7.0.0': false
Result of running operator 'ValueEqualTo' on property 'HotFixInstalled' and value '0': false
Result of checks for command 'VistaKB950759\Windows6.0-KB950759-x86.msu' is 'Install'
'Windows Vista update (KB 950759)' RunCheck result: Install Needed
Verifying file integrity of C:\Users\Joel\AppData\Local\Temp\VSDB1D7.tmp\VistaKB950759\Windows6.0-KB950759-x86.msu
WinVerifyTrust returned 0
File trusted
Installing using command 'C:\Users\Joel\AppData\Local\Temp\VSDB1D7.tmp\VistaKB950759\Windows6.0-KB950759-x86.msu' and parameters '/quiet /norestart'
Process exited with code 1
Status of package 'Windows Vista update (KB 950759)' after install is 'InstallFailed'

Thanks,

Joel

  • Post Points: 50
06-26-2008 8:03 AM In reply to
  • cem
  • Joined on 06-26-2008
  • Posts 1
  • Points 5

Re: Office Live Update 1.1 won't install

I have exactly the same problem (usng IE8 with IE7 emulation turned on). The funny thing is - it worked for minutes at home yesterday on the same machine:

EDIT: I have installed Office 2007 (fresh) and the online update for workspace on another machine (but using IE7) - there it works! (?)

SOLUTION: unistall the IE8 beta update. +++CEM

The following properties have been set:
Property: [AdminUser] = true {boolean}
Property: [ProcessorArchitecture] = Intel {string}
Property: [VersionNT] = 6.0.1 {version}
Running checks for package 'Office 2007-Update (KB 941637)', phase BuildList
Reading value 'mso.dll' of registry key 'HKLM\SOFTWARE\Microsoft\Office\12.0\Common\FilesPaths'
Read string value 'C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
Setting value 'C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}' for property 'Office2007Installed'
Reading value 'mso.dll' of registry key 'HKLM\SOFTWARE\Microsoft\Office\12.0\Common\FilesPaths'
Read string value 'C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
Running check with folder 'C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE12\' and file 'MSO.DLL'
Attempting to find file 'C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
File version is '12.0.6300.5000'
Setting value '12.0.6300.5000 {version}' for property 'MsoDllFileVersion'
The following properties have been set for package 'Office 2007-Update (KB 941637)':
Property: [MsoDllFileVersion] = 12.0.6300.5000 {version}
Property: [Office2007Installed] = C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}
Running checks for command 'OfficeKB941637\office-kb941637-fullfile-x86-glb.exe'
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '6.0.0': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionNT' and value '7.0.0': false
Result of running operator 'ValueNotExists' on property 'Office2007Installed': false
Result of running operator 'VersionEqualTo' on property 'MsoDllFileVersion' and value '12.0.6049.5000': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'MsoDllFileVersion' and value '12.0.6300.1000': true
Result of checks for command 'OfficeKB941637\office-kb941637-fullfile-x86-glb.exe' is 'Bypass'
'Office 2007-Update (KB 941637)' RunCheck result: No Install Needed
Running checks for package 'Windows Vista-Update (KB 933860)', phase BuildList
Reading value 'mso.dll' of registry key 'HKLM\SOFTWARE\Microsoft\Office\12.0\Common\FilesPaths'
Read string value 'C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
Setting value 'C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}' for property 'Office2007Installed'
Running external check with command 'C:\Users\Cem\AppData\Local\Temp\VSD2CAE.tmp\VistaKB933860\HotFixCheck.exe' and parameters 'KB933860 NPC'
Process exited with code 1
Setting value '1 {int}' for property 'HotFixInstalled'
The following properties have been set for package 'Windows Vista-Update (KB 933860)':
Property: [HotFixInstalled] = 1 {int}
Property: [Office2007Installed] = C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}
Running checks for command 'VistaKB933860\Windows6.0-KB933860-x86.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': false
Result of running operator 'VersionNotEqualTo' on property 'VersionNT' and value '6.0.0': true
Result of checks for command 'VistaKB933860\Windows6.0-KB933860-x86.msu' is 'Bypass'
Running checks for command 'VistaKB933860\Windows6.0-KB933860-x64.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': true
Result of checks for command 'VistaKB933860\Windows6.0-KB933860-x64.msu' is 'Bypass'
'Windows Vista-Update (KB 933860)' RunCheck result: No Install Needed
Running checks for package 'Windows Vista-Update (KB 945145)', phase BuildList
Reading value 'mso.dll' of registry key 'HKLM\SOFTWARE\Microsoft\Office\12.0\Common\FilesPaths'
Read string value 'C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
Setting value 'C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}' for property 'Office2007Installed'
Running external check with command 'C:\Users\Cem\AppData\Local\Temp\VSD2CAE.tmp\VistaKB945145\HotFixCheck.exe' and parameters 'KB945145'
Process exited with code 0
Setting value '0 {int}' for property 'HotFixInstalled'
The following properties have been set for package 'Windows Vista-Update (KB 945145)':
Property: [HotFixInstalled] = 0 {int}
Property: [Office2007Installed] = C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}
Running checks for command 'VistaKB945145\Windows6.0-KB945145-x86.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': false
Result of running operator 'VersionNotEqualTo' on property 'VersionNT' and value '6.0.0': true
Result of checks for command 'VistaKB945145\Windows6.0-KB945145-x86.msu' is 'Bypass'
Running checks for command 'VistaKB945145\Windows6.0-KB945145-x64.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': true
Result of checks for command 'VistaKB945145\Windows6.0-KB945145-x64.msu' is 'Bypass'
'Windows Vista-Update (KB 945145)' RunCheck result: No Install Needed
Running checks for package 'Windows Vista-Update (KB 945435)', phase BuildList
Reading value 'mso.dll' of registry key 'HKLM\SOFTWARE\Microsoft\Office\12.0\Common\FilesPaths'
Read string value 'C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
Setting value 'C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}' for property 'Office2007Installed'
Running external check with command 'C:\Users\Cem\AppData\Local\Temp\VSD2CAE.tmp\VistaKB945435\HotFixCheck.exe' and parameters 'KB945435'
Process exited with code 0
Setting value '0 {int}' for property 'HotFixInstalled'
The following properties have been set for package 'Windows Vista-Update (KB 945435)':
Property: [HotFixInstalled] = 0 {int}
Property: [Office2007Installed] = C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}
Running checks for command 'VistaKB945435\Windows6.0-KB945435-x86.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': false
Result of running operator 'VersionNotEqualTo' on property 'VersionNT' and value '6.0.0': true
Result of checks for command 'VistaKB945435\Windows6.0-KB945435-x86.msu' is 'Bypass'
Running checks for command 'VistaKB945435\Windows6.0-KB945435-x64.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': true
Result of checks for command 'VistaKB945435\Windows6.0-KB945435-x64.msu' is 'Bypass'
'Windows Vista-Update (KB 945435)' RunCheck result: No Install Needed
Running checks for package 'Windows Vista-Update (KB 948531)', phase BuildList
Reading value 'mso.dll' of registry key 'HKLM\SOFTWARE\Microsoft\Office\12.0\Common\FilesPaths'
Read string value 'C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE12\MSO.DLL'
Setting value 'C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}' for property 'Office2007Installed'
Running external check with command 'C:\Users\Cem\AppData\Local\Temp\VSD2CAE.tmp\VistaKB948531\HotFixCheck.exe' and parameters 'KB948531'
Process exited with code 0
Setting value '0 {int}' for property 'HotFixInstalled'
The following properties have been set for package 'Windows Vista-Update (KB 948531)':
Property: [HotFixInstalled] = 0 {int}
Property: [Office2007Installed] = C:\PROGRA~2\COMMON~1\MICROS~1\OFFICE12\MSO.DLL {string}
Running checks for command 'VistaKB948531\Windows6.0-KB948531-x86.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': false
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '6.0.0': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionNT' and value '7.0.0': false
Result of running operator 'ValueNotExists' on property 'Office2007Installed': false
Result of running operator 'ValueEqualTo' on property 'HotFixInstalled' and value '0': true
Result of checks for command 'VistaKB948531\Windows6.0-KB948531-x86.msu' is 'Bypass'
Running checks for command 'VistaKB948531\Windows6.0-KB948531-x64.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': true
Result of checks for command 'VistaKB948531\Windows6.0-KB948531-x64.msu' is 'Bypass'
'Windows Vista-Update (KB 948531)' RunCheck result: No Install Needed
Running checks for package 'Windows Vista-Update (KB 950759)', phase BuildList
Running external check with command 'C:\Users\Cem\AppData\Local\Temp\VSD2CAE.tmp\VistaKB950759\HotFixCheck.exe' and parameters 'KB950759'
Process exited with code 1
Setting value '1 {int}' for property 'HotFixInstalled'
The following properties have been set for package 'Windows Vista-Update (KB 950759)':
Property: [HotFixInstalled] = 1 {int}
Running checks for command 'VistaKB950759\Windows6.0-KB950759-x86.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': false
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '6.0.0': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionNT' and value '7.0.0': false
Result of running operator 'ValueEqualTo' on property 'HotFixInstalled' and value '0': false
Result of checks for command 'VistaKB950759\Windows6.0-KB950759-x86.msu' is 'Install'
Running checks for command 'VistaKB950759\Windows6.0-KB950759-x64.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'AMD64': true
Result of checks for command 'VistaKB950759\Windows6.0-KB950759-x64.msu' is 'Bypass'
'Windows Vista-Update (KB 950759)' RunCheck result: Install Needed
Running checks for package 'Windows Live-Anmeldeassistent', phase BuildList
Reading default value of registry key 'HKCR\CLSID\{9030D464-4C02-4ABF-8ECC-5164760863C6}\InprocServer32'
Read string value 'C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll'
Running check with folder 'C:\Program Files\Common Files\Microsoft Shared\Windows Live\' and file 'WindowsLiveLogin.dll'
Attempting to find file 'C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll'
File version is '4.200.520.1'
Setting value '4.200.520.1 {version}' for property 'WindowsLiveLoginDllFileVersion'
The following properties have been set for package 'Windows Live-Anmeldeassistent':
Property: [WindowsLiveLoginDllFileVersion] = 4.200.520.1 {version}
Running checks for command 'WindowsLiveSign-inAssistantforOLW\wllogin.msi'
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'WindowsLiveLoginDllFileVersion' and value '5.0.744.4': false
Result of checks for command 'WindowsLiveSign-inAssistantforOLW\wllogin.msi' is 'Install'
'Windows Live-Anmeldeassistent' RunCheck result: Install Needed
Installation of components 'Windows Vista-Update (KB 950759), Windows Live-Anmeldeassistent' was accepted.
Copying files to temporary directory "C:\Users\Cem\AppData\Local\Temp\VSD2CAE.tmp\"
Downloading files to "C:\Users\Cem\AppData\Local\Temp\VSD2CAE.tmp\"
(26.06.2008 13:51:41) Downloading 'VistaKB950759\Windows6.0-KB950759-x86.msu' from 'http://go.microsoft.com/fwlink/?LinkID=120758' to 'C:\Users\Cem\AppData\Local\Temp\VSD2CAE.tmp\'
Download completed at 26.06.2008 13:52:31
Verifying file integrity of C:\Users\Cem\AppData\Local\Temp\VSD2CAE.tmp\VistaKB950759\Windows6.0-KB950759-x86.msu
WinVerifyTrust returned 0
File trusted
(26.06.2008 13:52:32) Downloading 'WindowsLiveSign-inAssistantforOLW\wllogin.msi' from 'http://download.microsoft.com/download/A/D/C/ADC985B9-D710-496B-8FA4-E224CFFA77C6/WindowsLiveSign-inAssistantforOLW/wllogin.msi' to 'C:\Users\Cem\AppData\Local\Temp\VSD2CAE.tmp\'
Download completed at 26.06.2008 13:52:36
Verifying file integrity of C:\Users\Cem\AppData\Local\Temp\VSD2CAE.tmp\WindowsLiveSign-inAssistantforOLW\wllogin.msi
WinVerifyTrust returned 0
File trusted
Running checks for package 'Windows Vista-Update (KB 950759)', phase BeforePackage
Running external check with command 'C:\Users\Cem\AppData\Local\Temp\VSD2CAE.tmp\VistaKB950759\HotFixCheck.exe' and parameters 'KB950759'
Process exited with code 1
Setting value '1 {int}' for property 'HotFixInstalled'
The following properties have been set for package 'Windows Vista-Update (KB 950759)':
Property: [HotFixInstalled] = 1 {int}
Running checks for command 'VistaKB950759\Windows6.0-KB950759-x86.msu'
Result of running operator 'ValueNotEqualTo' on property 'ProcessorArchitecture' and value 'Intel': false
Result of running operator 'VersionLessThan' on property 'VersionNT' and value '6.0.0': false
Result of running operator 'VersionGreaterThanOrEqualTo' on property 'VersionNT' and value '7.0.0': false
Result of running operator 'ValueEqualTo' on property 'HotFixInstalled' and value '0': false
Result of checks for command 'VistaKB950759\Windows6.0-KB950759-x86.msu' is 'Install'
'Windows Vista-Update (KB 950759)' RunCheck result: Install Needed
Verifying file integrity of C:\Users\Cem\AppData\Local\Temp\VSD2CAE.tmp\VistaKB950759\Windows6.0-KB950759-x86.msu
WinVerifyTrust returned 0
File trusted
Installing using command 'C:\Users\Cem\AppData\Local\Temp\VSD2CAE.tmp\VistaKB950759\Windows6.0-KB950759-x86.msu' and parameters '/quiet /norestart'
Process exited with code 1
Status of package 'Windows Vista-Update (KB 950759)' after install is 'InstallFailed'
Status of package 'Windows Live-Anmeldeassistent' after install is 'InstallNeeded'

  • Post Points: 5
07-02-2008 10:33 AM In reply to

Re: Office Live Update 1.1 won't install

I had this problem with IE8 beta so I unstilled it like the above post said and tried again. 

Well it did not work.  I don't know how to create a log file of the install but I have the error message.

Update Windows Vista update (KB 933860) has failed to install with the following error message:
"Incorrect function. "

The following updates were not installed:
- Windows Vista update (KB 945145)
- Windows Vista update (KB 945435)
- Windows Vista update (KB 948531)
- Windows Vista update (KB 950759)
- Windows Live Sign-in Assistant

The following updates failed to install:
- Windows Vista update (KB 933860)

Any help would be great.

  • Post Points: 20
07-10-2008 10:13 PM In reply to

Re: Office Live Update 1.1 won't install

The problem lies in the package "Windows Vista update (KB 950759)". When the installer checks the system for prerequisites, it checks to see whether this package needs to be installed.

This package is an update for Windows XP, so that it cannot be installed on a Vista machine. However, the installer incorrectly checks to see whether the windows version is >= 6 and < 7. That is, whether or not it is a Vista machine.

I have identified the problem, and the solution is to change the OS prerequisite check to >= 5 and < 6 (Windows XP) instead. However, I don't know how to make that change.

Some help from the developers would be nice!

  • Post Points: 20
07-13-2008 4:37 AM In reply to
  • Joel A
  • Joined on 06-13-2008
  • Posts 3
  • Points 75

Re: Office Live Update 1.1 won't install

I know that the problem is with this update, as the install log says. However, the Office Live installer doesn't work because I have IE8 beta 1 installed, not IE7. When it comes to installing update KB 950759, it will not work due to IE7 not being there.

The update is made for IE7, no matter whether it is being run on XP or Vista as far as I know. I think that what needs to happen is for the Office Live installer to check what version of IE is installed, and then install the appropriate updates installed. The installer is obviously not checking for IE8, and is hanging when it cannot install the update for IE7.

Hopefully one of the developers can change this in the installer.

Joel

  • Post Points: 20
07-16-2008 6:08 PM In reply to
  • Kavitha R
  • Joined on 12-10-2007
  • Redmond, WA
  • Posts 61
  • Points 1,535

Re: Office Live Update 1.1 won't install

Hi,

Thank you both for your insight - I just wanted to let you know that I have passed this on to the developers and the feature team to investigate. It appears that we do have a conflict with IE 8 Beta and an issue with our installation logic. We will keep you posted,

Kavitha

  • Post Points: 20
07-28-2008 4:00 PM In reply to

Re: Office Live Update 1.1 won't install

I have IE8 and didn't want to uninstall it. The check fails on KB950759 according to the log. After experimenting a bit I found that HotFixCheck.exe uses %errorlevel% to determine if the check passed by passing the KB as a parameter. (As in "HotFixCheck.exe KB950759").

After running setup.exe, I went to %temp%\VSD????.tmp\ where the temporary files for the installer are stored, and quickly replaced HotFixCheck.exe in the VistaKB950759 folder with a copy of notepad.exe (renamed to HotFixCheck.exe, of course.) I used notepad.exe because it doesn't seem to mess with the errorlevel or at least sets it to 0. I could have used just about anything, but it was the first thing I thought of. Since errorlevel was 0 after the installer ran my HotFixCheck.exe, it worked. I had to do this quickly, but that specific KB check is one of the last it runs, so I had a few seconds.

If you can't follow/understand what I did, you shouldn't be doing it. Sorry. Hopefully Microsoft will fix the issue with IE8 Beta 1 soon.

I would like to know what HotFixCheck.exe checks. I ran it through procmon, and couldn't figure out how it determines if you have a KB installed.

  • Post Points: 20
07-29-2008 11:13 AM In reply to

Re: Office Live Update 1.1 won't install

just to say we're aware of the issue and we'll let you know when we release an update that fixes the issue.

thanks for your feedback,

Oli.

  • Post Points: 5
08-22-2008 4:45 PM In reply to

Re: Office Live Update 1.1 won't install

you'll be pleased to hear we now have a new version which fixes the IE8 issue: http://www.microsoft.com/downloads/details.aspx?FamilyId=DB65641D-B71D-4602-A425-11FB187450E0&displaylang=en

Thanks,

Oli.

  • Post Points: 20
08-24-2008 12:53 AM In reply to
  • Joel A
  • Joined on 06-13-2008
  • Posts 3
  • Points 75

Re: Office Live Update 1.1 won't install

 

OliM - OLW:

you'll be pleased to hear we now have a new version which fixes the IE8 issue: http://www.microsoft.com/downloads/details.aspx?FamilyId=DB65641D-B71D-4602-A425-11FB187450E0&displaylang=en

Thanks,

Oli.

Thank you for making this update. I have installed it, and everything works well.

Joel

  • Post Points: 5
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