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I know how frustrating it is to have a bug and wait until something is done about it. As a user a couple of months back, I recall thinking: “Gosh, can’t they just fix this?!?” Well, if you’ve worked in the software industry you know that maintenance is a big challenge, and we are no stranger to that problem. We do our best and we work very hard to get all those bugs out before we ship, but sometimes we miss a case or two.