As the user assistance writer for Office Live Workspace, my mission is to predict potential pitfalls customers may experience as they explore all of the features in Office Live Workspace. Divining customer needs requires some speculation based on my own experience with a feature, as well as interpretation of usability studies, tester feedback, page metrics, and customer gripes and suggestions noted in blogs and surveys.

Armed with this data, I then create help topics that provide quick and pertinent answers to customer questions.  My goal, ironically, is to ensure that our customers spend minimal time scouring help topics to become unblocked from a task, and more time soaking up a satisfying experience as they use Office Live Workspace. 

So, do you think I’m reaching my goal?  Check out some recently published help topics that explain how to upload multiple documents,  share links to workspaces and documents, and manage your workspace with the new Activity pane. 

Then, scroll to the bottom of a help topic and provide feedback using the Was this information helpful? survey buttons. Or respond to this blog with suggestions or requests for new help topics. I’m all ears and poised to make immediate changes to improve your workspace experience.